![]() “I was personally and professionally inspired by this book - and I'm not easily impressed.” (Maureen Burke, training manager, Coca-Cola Enterprises, Inc.) Charanjit Lehal, AGM Training and Development, TataSky, India) The narrative has a universal appeal and the strength to transcend cultures.” (Capt. I have found all of these elements in Crucial Conversations. “Any book is powerful if you can relate to its content, is simple to understand, easy to apply, and is based on research. ![]() Bryson, CAE, executive vice president and CEO, Oregon Medical Association) Using Crucial Conversations as my playbook during this time was paramount in guiding me through each conversation.” (Joanne K. “Coming in as the new CEO of an organization with many tenured employees, I have had many crucial conversations. Here's how to instantly uplift your crucial conversations.” (Mark Victor Hansen, cocreator of the number one New York Times best-selling series Chicken Soup for the Soul®) “The quality of your life comes out of the quality of your dialogues and conversations. Covey, author of The 7 Habits of Highly Effective People This book deserves to take its place as one of the key thought leadership contributions of our time.” - from the foreword by Stephen R. ![]() “ draws our attention to those defining moments that literally shape our lives, our relationships, and our world. One exception is the inclusion of the runner up from our last poll.The New York Times best seller that changed the way millions communicate I am going to try something a little different this time by focusing on books I’ve read in late 2019 early 2020 and that I carry around with me when I am working. This was a short chapter but instead of adding chapter 10 (Chapter 10 discusses what to do when things go wrong) I’m going to start the poll for the next book.Crucial Conversations has two more chapters and an afterword left which means we have approximately three weeks to choose what we will read next. make things safe, create a pool of shared information,.decide what you want to get out of the conversation,.Simply put, without a plan of some sort for action, decisions will just evaporate into nothingness.Ĭhapter 9 is a good actionable chapter that really puts a cap on the whole idea of crucial conversations: Being an agilist, I translate decisions into user stories and put them into the tool being used. The approach is very similar to a simple checklist I like to use.Īfter making a decision a plan must be put in place to make something happen. ![]() It is my observation that most corporate organizations have fallen into the trap of purely using the consensus approach so that responsibility is defused.Īrguably my favorite part of the chapter are the four questions that can be used to guide which decision-making approach will be best. The book points out four basic forms of decision-making: The type of decision process will be influenced by whether one person in the conversation has authority and responsibility to make a decision or if it has to be a group decision (no one has the authority to make the decision individually). It is hard to argue with that advice and I have heard it come out of my mouth even before reading this book. The book recommends agreeing on how to decide before making the decision. The first is that no one has agreed on how a decision will be made and the second is a lack of a plan and assigned responsibility for acting. The authors point out that conversations fail to translate into action for two basic reasons. Like airplane trips, the beginning and the ending of crucial conversations are the most dangerous. This might sound like a truism, however, I can not tell you how many meetings I have observed that get to the end only to let discussion and ideas evaporate like fog. Just getting information doesn’t necessarily translate into action. The subtitle is a fair summary of the ideas in the chapter: how to turn crucial conversations into action and results. This week we tackle Chapter 9 of Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition by Patterson, Grenny, McMillan, Switzler. titled Move To Action.
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